Clearwater Utility Customers to See Online Bill Pay Portal Upgrade

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CLEARWATER, FL — Starting May 31, the City of Clearwater will launch a new, user-friendly electronic payment system to make it easier to pay city utility bills.

The benefits of using the new portal are:

  • Set it and forget it with AutoPay.
  • Save time and avoid late or missed payments.
  • You will no longer need to approve your payment each month.
  • Pay online with eCheck, Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, Venmo or PayPal.
  • Use a new SMS payment feature. You can receive SMS notifications about your bill and have the option to pay by SMS with your default payment method. Sign up for this service when paying online or in your account.
  • See your balance update on the payment portal as soon as you make a payment.
  • Use one-time payment to quickly view and pay your bill without signing up.
  • Pay multiple bills in one transaction with a new shopping cart feature.
  • Paperless billing. Save paper while having easy access to your invoices.
  • Existing AutoPay utility bill customers will need to register for the new platform and should have received two communications from the city’s new online payment provider, Invoice Cloud.
  • Customers using AutoPay with the previous provider, Kubra, are recommended to deactivate their AutoPay by May 31.
  • Customers should avoid scheduling payments on the current portal after May 30.
  • Please note that the AutoPay feature is different from the city’s direct debit program, which automatically withdraws money from your bank account each month without a convenience fee. If you are currently using the direct debit service, no action is required on your part.
  • Customers who pay by check or credit/debit card under the new program will be charged a convenience fee of $2.95.

Customers can avoid paying the convenience fee by paying in one of the following ways:

  • In person.
  • Pay the cashier by cash, check or money order at 100 S. Myrtle Ave.
  • Drop box. Place a check or money order in the drop box located at 100 S. Myrtle Ave. Indicate your account number on the check or money order.
  • By email. Send a check or money order to PO Box 30020, Tampa FL 33630. Include your account number on the check or money order.
  • Direct debit utility bill payment service. This method automatically deducts the amount of your utility bill from your bank account each month. Sign up at MyClearwater.com/Payments.
  • Through your bank. You can pay through your online bank account.

If you have any questions regarding this change, contact City of Clearwater Utilities Customer Service at 727-562-4600.

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