Dukhan Bank launches AI-powered ‘Rashid’ virtual assistant online and on WhatsApp


Dukhan Bank has launched an interactive, multi-channel virtual assistant, Rashid, to help customers respond to online inquiries quickly and easily as part of efforts to improve customer convenience and provide a seamless banking experience.
Inspired by its name, which means “guide,” Rashid aims to answer customer questions using improvisation and adaptability across English and Arabic when interacting, the bank said in a statement. .
Rashid provides a multitude of services to customers, ranging from locating the nearest branch or ATM and discovering offers from nearby merchants through geolocation services to providing information about the products and services of banking, connecting with customer service members and checking foreign currency exchange rates, among many other services, the release noted.
Rashid is currently available for customers on dukhanbank.com, the mobile app, online banking and WhatsApp via 4410 0888. Additionally, it is available for Dukhan Bank employees on the staff portal named “in touch” to resolve their queries.
Commenting on the initiative, Dukhan Bank said, “We are extremely excited to launch our virtual assistant, Rashid, which is part of our efforts to implement the digital transformation strategy, improve customer experience, increase satisfaction and increase customer satisfaction. customer loyalty; and providing services and products that meet the aspirations of our customers.
“Virtual assistants are playing an increasingly important role in our daily lives and this cutting edge technology will offer clients a new way to engage and receive responses to inquiries in a warm and friendly manner in the language of their client. choice. “
The bank added, “In a world with ever-changing technologies and growing customer needs, Dukhan Bank believes that virtual assistants are becoming a necessity to provide the best customer service anytime, anywhere.
Soon, Rashid’s capabilities will be enhanced to include money transfers, card activation or blocking, expense analysis, credit card payments and utility bills, tailoring recommendations based on customer behavior, etc.
For more information on the bank’s digital solutions, you can visit www.dukhanbank.com or call 800 8555.


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