Everything you need to know about Firstmark services


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If you have a federal or private student loan, the entity that issued the loan is usually not the one that handles billing and other related services. This is usually the job of a student loan servicer, a separate company hired to service your loans.

If you have a private student loan, Firstmark Services may be the company that manages it on behalf of the issuer. Find out everything you need to know about Firstmark Services, its payment options and how it compares to other loan servicers below.

What is the purpose of student loan services?

There are two types of student loans in the United States: federal and private. Federal loans are issued by the US government and offer lower fixed interest rates and flexible repayment options and do not require a credit check. Private loans are issued by banks and other private financial institutions and may have higher variable interest rates than federal loans.

In either case, the federal government or the private financial institution may choose to hire another company to service the loan. This is where student loan servicers come in. A student loan servicer is hired by the government or a financial institution to be the intermediary between the lender and the borrower, including handling billing and payment and handling customer support.

It’s important to know who your student loan manager is if you want to change or defer your student loan payments, access records, or ask questions about your student loans.

About Firstmark Services

Firstmark Services is an operating division of Nelnet, Inc. and has been operating since 1997, managing student loan and customer loan portfolios. Unlike Nelnet, which handles federal loans, Firstmark Services works with private institutions.

How to check if Firstmark Services is your supplier

Finding your repairer may require a bit of research if you have a private student loan. First, check to see if the service agent is listed on your latest student loan statement. Alternatively, if you have your Student Loan Account ID, check to see if the information is provided in your online portal.

Another way to find your student loan officer is to request a credit report from one of the three major credit bureaus. Your credit report should have all of your private lenders listed, including your servicing agent.

What payment options does Firstmark services offer?

Once you know Firstmark Services is your loan servicer, you can create an account on their site to check your balance, make payments, opt in to paper statements, or explore other information related to your loan.

The Firstmark Services allows you to make one-time payments and sign up for direct debit, where you make automatic payments each month. Additionally, Firstmark Services allows you to make payments in other ways:

  • By telephone. You can make payments by calling 888-538-7378. A one-time payment by debit card may be possible by speaking to a representative.
  • By sending a check or money order. Payments can be sent to Firstmark Services, PO Box 2977 Omaha, NE 68103-2977. Be sure to include your statement stub with the payment or write your account number on the check or money order to ensure your payment is credited promptly.

In all cases, payments received before 5 p.m. CDT will be credited the same day, while payments received after 5 p.m. will be credited the next business day.

Firstmark Services may offer the option of deferring payments and requesting loan forbearance on a case-by-case basis. For more information on your situation, you can contact its customer service.

How do Firstmark services compare to other loan officers?

The Better Business Bureau gives Firstmark Services an A rating. The A rating means the BBB has given the company a rating between 94 and 96.99 out of 100 based on factors such as customer complaint history. , whether complaints are properly resolved and business practices. ethics.

However, BBB ratings do not include customer reviews in their calculations., and Firstmark Services has a user review score of 1.17 out of 5. Customers should note that the BBB verifies customer reviews by allowing the company to confirm whether an interaction has taken place, but it does not guarantee not the accuracy or truthfulness of any advice.

In comparison, two Firstmark Services competitors, Great Lakes Educational Loan Services and Navient, both have BBB ratings of B and customer review ratings of 1.00 and 1.01 out of 5, respectively.

Contact Firstmark Services

If you are a Firstmark Services customer, you can contact them by email at [email protected] You can also call its customer service line at 888-538-7378 between 7 a.m. and 8 p.m. CDT, Monday through Friday.

The company’s mailing address is:

Firstmark Services
Box 82522
Lincoln, NE 68501-2522

Can you change loan officers?

If you are unhappy with your current loan manager, it may be possible to change. Although it is not possible to transfer your current loan to a new servicer, refinancing your current loan with another provider may be an option. Refinancing allows you to take out a new loan from another provider to pay off your existing loan, and then continue making payments with your new provider’s manager.

Refinancing can sometimes mean big savings, if you can find another provider with lower interest rates. For most people, refinancing can become a possibility after finishing school, as it often requires excellent credit and a solid, stable income.

If you are a customer of Firstmark Services and you want to switch to another repairer by refinancing, ask the provider of your choice which repairers they partner with. Otherwise, if you are not careful, you may end up with the same repairman.


Knowing whether Firstmark Services is your student loan servicer or not will allow you to make informed decisions about your future loan repayments. If you’re currently a Firstmark Services customer looking to change repairers via refinancing or considering other loan options, be sure to do your research so you don’t find yourself in the same position – or worse.

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