RTGS, net banking and other services of this bank will be down for 9 hours from today


Several Citibank services such as internet banking, RTGS transactions, wallet function, etc. will be down in the night of Saturday and Sunday. The service will remain inactive for at least nine hours. The New York-based bank said its departments will remain affected from 9:30 p.m. (October 16) to 6:30 a.m. (October 17).

“Please note that our systems are undergoing scheduled maintenance from 9:30 pm IST on October 16 to 6:30 am IST on October 17, 2021 to help you better serve you,” Citibank said in an official notification.

The services that will be affected during this period are:

  • Citibank’s online and mobile services will not be operational between 1:00 a.m. and 2:00 a.m. on October 17.
  • The bank’s RTGS transaction service will remain non-functional between 2:30 a.m. and 6:30 a.m. on October 17.
  • The IVR self-service will be down between 9:30 p.m. on October 16 and 12:30 a.m. on October 17.
  • And, the Samsung Pay credit card and wallet will be down from 9:30 p.m. on October 16 to 1:30 a.m. on October 17.

However, a dispute over any Citi credit card transaction can be raised by accessing the link sent as part of the system-generated transaction SMS, Citibank said.

Citi started operations in India over a century ago in 1902 in Kolkata and the bank has claimed that it is a significant foreign investor in the Indian financial market. For the fiscal year ended March 31, 2020, Citibank India reported after-tax profit of ??4,918 crores.

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