Singapore’s DBS suffers second day of online banking disruption

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A man walks past DBS signage in Singapore, October 8, 2019. REUTERS / Feline Lim / File Photo

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SINGAPORE, Nov. 24 (Reuters) – DBS Group Holdings Ltd (DBSM.SI), Southeast Asia’s largest bank, faces disruptions to its online banking services for the second day in a row Wednesday after the start service interruptions Tuesday morning, which resulted in complaints from customers.

“Services were restored early this morning. Unfortunately, yesterday’s digital banking issue recurred and it affected our services,” Singapore-based DBS said on its Facebook page on Wednesday.

The disruption to its online services, including a payment app, is the biggest disruption DBS has experienced in about a decade.

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Singapore is the largest retail and wealth management market for DBS, which also operates in places such as Hong Kong, Indonesia and India.

DBS did not specify the cause of the disturbance.

DBS’s Facebook post drew more than 2,000 comments, with users saying they were unable to log into their digital bank accounts, while some demanded compensation.

“How long is it going to take for it to be fully restored and operational? It’s incredibly frustrating when I need to access my funds,” said user Nicole Lou.

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Report by Chen Lin in Singapore; Editing by Anshuman Daga and Christopher Cushing

Our Standards: Thomson Reuters Trust Principles.

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