By Jondi Gumz
Customers of the new US bank branch in Aptos will use an access code to enter and use the ATM to make deposits or withdrawals or to pay accounts. Bankers inside will have mobile tablets to assist customers and a customer support station will provide space for one-on-one conversations, but don’t come at noon as the bank closes for lunch. until 1 p.m.
“We don’t have a teller line for transactions,” said. Heather Kesner, senior vice president of personal and business banking, San Francisco Bay, at US Bank. “We have replaced this concept with a number of comfortable meeting spaces where we can have more in-depth conversations with our clients about their financial needs, with cash transactions being processed exclusively through our ATM.
A groundbreaking ceremony for the US Bank in Aptos was held on Tuesday, October 5 at the Rancho Del Mall, 96 Rancho Del Mar, with the Aptos Chamber of Commerce.
US bank donates $ 4,000 to Aptos-based California FarmLink, whose mission is to invest in the prosperity of farmers and ranchers through loans and access to land, and $ 4,000 to libraries public Friends of Santa Cruz, intended to support the reconstruction of the Aptos library.
The branch manager is Ana Alvarez.
The Aptos branch serves as a hub for wealth matters with a full-time wealth advisor and business banking specialist on site.
Aptos customers can take advantage of US Bank’s award-winning mobile app and online banking services, including features such as personalized information to facilitate money management, US Bank’s smart assistant for get what you need in a nutshell, co-browse the live video to see the banker you’re talking to, and more.
“Many traditional day-to-day transactions can be processed through our new digital tools,” said Kesner, “so that we can focus our interactions with our customers on identifying and delivering solutions for their financial needs. “
In response to the COVID-19 pandemic, the branch is incorporating design changes such as plexiglass barriers and antimicrobial surfaces, and signage to encourage social distancing.
Four more renovations are planned for the San Francisco Bay Area through 2022.
The US bank reports nearly 70,000 employees and $ 553 billion in assets as of March 31. According to the FDIC, the U.S. bank had $ 47 million in deposits in the Aptos zip code as of June 2019, less than 6% of total deposits before the Aptos branch closed. , Presumably, bank staff will endeavor to collect these deposits.
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