Whanganui Kiwibank moves to shorter opening hours

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A notice at the Whanganui branch of Kiwibank notifies customers of the changed opening hours. Photo / Bevan Conley

Kiwibank moves to some of the shortest hours of operation among banks in Whanganui.

Beginning January 24, its Victoria Avenue branch will be open to the public without an appointment from 10 a.m. to 2 p.m. weekdays.

Staff will be in the office longer than this, but outside these hours will only be available by appointment.

When the doors were closed, staff handled banking matters over the phone, online or undertook in-person or virtual appointments with specialists, spokeswoman Kara Tait said.

The change would free up staff at Kiwibank’s “customer touch points” to help its customers, she said.

This would not result in any job loss.

Customers were notified of reduced opening hours and offered appointments to help them set up or use online banking. Customers can use the bank’s mobile app, internet, phone or ATMs, including some that take deposits, Tait said.

Kiwibank has also partnered with the Digital Inclusion Alliance Aotearoa to provide free online banking training.

The combination of the shift to online banking and the Covid-19 pandemic has affected all New Zealand banks, and many have reduced their appointment times.

In Whanganui, the ANZ and ASB are open to customers the longest, from 9am to 4.30pm. The BNZ is open from 10 a.m. to 4 p.m. while the Co-operative Bank is open from 10 a.m. to 3 p.m.

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